Once your order has been placed, Jollibee Vietnam’s delivery staff will ensure your food is brought to the provided address within the specified timeframe, typically 30 minutes or more. Upon delivery, customers are requested to:
1️⃣ Verify Your Order: Check the items delivered against the order details on the invoice.
2️⃣ Settle Payment: Payments should be made in cash.
3️⃣ Confirm Completion: The delivery is considered complete once the customer confirms the order is accurate and complete.
Important Notes for Delivery:
Delivery times may vary due to several factors, including:
- Weather conditions.
- High order volumes at the store.
- Distance from the store to the delivery address.
- Address-related issues (e.g., incorrect or confusing addresses).
- Traffic jams, road incidents, or other unforeseen circumstances.
In case of delays, Jollibee Vietnam will notify customers promptly to inform them of the situation.
Address Changes or Order Adjustments:
- Customers may request an address change or adjust their order within 1 minute of confirming their meal and delivery details.
- Requests for meal portion changes cannot be accommodated if made after this 1-minute window.
Order Confirmation for Online Orders:
After completing an online order through the Jollibee Vietnam website:
1️⃣ The system will send an automatic confirmation message to the customer’s phone.
2️⃣ Within 5 minutes, Jollibee Vietnam’s call center staff will verify and finalize the order.
3️⃣ Customers will typically receive a follow-up message with details, including the order value and expected delivery time, within 5 minutes.
If You Encounter Any Issues:
- If no confirmation message is received after 5 minutes, customers should call the hotline at 1900-1533 to report the issue and receive assistance promptly.
Thank you for choosing Jollibee Vietnam. We strive to deliver your favorite meals quickly and ensure your satisfaction!