How We Use Personal Information
We may use or disclose the Personal Data (including Sensitive Personal Data) we collect for one or more of the following purposes:
- To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, or communicate with us through email, our Website, the Mobile App, our social media pages, or by telephone, we will use that Personal Information to respond to your inquiry and communicate with you. If you provide your Personal Data to make a purchase, we will use that information to process your payment and facilitate delivery or otherwise complete the purchase. We may also save your information to facilitate new purchases by you or process your requests.
- To have a means of communicating with you about transactions with us and send you information or request feedback about your purchases, our services, and features on our Website and mobile applications, or changes to our policies.
- Register you for an account on the Online Services, including a Rewards or other loyalty program account, and manage and maintain your account;
- Administer surveys, contests, sweepstakes, or other promotions through our Online Services or through social media;
- To send you offers and promotions for our products and services;
- To provide, support, personalize, and develop our Website, Mobile App, social media pages, products, and services;
- Send you emails or other information or materials you request;
- To create, manage, maintain, customize, and secure your account with us;
- To process your requests, purchases, transactions, and payments and prevent transactional fraud;
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
- To personalize your Website and Mobile App experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and advertisements through our Website, our Mobile App, third-party sites, and via email or text message (with your consent, where required by law);
- To help maintain the safety, security, and integrity of our Website, our Mobile App, products and services, databases and other technology assets, our facilities and stores, and our business;
- For testing, research, analysis, and product development, including to develop and improve our Website, Mobile App, products, services, and business;
- To respond to law enforcement requests and as required by applicable law, competent authorities, or governmental regulations;
- To comply with applicable legal requirements and industry standards;
- As described to you when collecting your Personal Information or as otherwise set forth under applicable privacy laws.
Jollibee will not collect additional categories of Personal Information or use the Personal Information we collected for any purposes that are incompatible with the purposes listed above without first providing you notice and obtain your consent.
Sharing of Personal Information
Jollibee may share Personal Information with selected third parties, including social media, advertising, and analytics partners, for marketing-related services. We may disclose your Personal Information, including your email address, your phone number, to third parties for our digital marketing efforts, including for the purposes of targeted advertisements and to provide communications, offers, promotions and/or services that are tailored to your preferences. We may have disclosed certain categories of Personal Information to third parties who provide marketing and advertising-related services to Jollibee.
We may also disclose Personal Information with our trusted service providers and contractors who process or receive the information for their operational purposes. We disclose Personal Information to such service providers for the limited and specified purpose of enabling them to fulfill their service function to us (including, but not limited to, processing or fulfilling your orders and transactions, verifying your information, processing payments, or providing similar services on our behalf).
In addition, we may disclose deidentified or aggregated information (which does not identify you or any other individual) without restriction. We may also disclose Personal Information to our affiliates, agents, representatives, and franchisees, to be used for any of the purposes indicated at the time we collect such information. We may also disclose your Personal Information to (1) comply with any law, or legal process, including to respond to any government or regulatory request, and/or (2) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Jollibee, users and visitors of our Website and Mobile App, or others.