We’re sorry to hear about the delay in your order. Let us guide you on how to track your order status and what to do next.
Standard delivery time:
Delivery Range - Estimated Delivery Time - Minimum Order Value
Within or equal to 3km - Within 30 minutes - From 60,000 VND
Over or equal to 3km and under 5km - Within 45 minutes - From 100,000 VND
Over or equal to 5km and under or equal to 8km - Within 60 minutes - From 150,000 VND
Additional information:
Delivery time may be faster or slower than expected due to factors such as:
• Weather conditions
• Store order overload
• Customer-provided address being too far from the store
• Address confusion
• Traffic congestion or road incidents
• Other unforeseen circumstances
In such cases, Jollibee Vietnam will promptly notify the customer as soon as any event causing a delivery delay occurs.
How to check your order status
You can easily track your order through the Jollibee Vietnam app:
1. Open the app and go to the “List Orders” section.
2. Check for real-time updates on your order status:
• Pending: Your order is waiting to be accepted by the store.
• Received and prepare the order: Your order has been accepted and is currently being prepared.
• Orders were prepared: Your order has been fully prepared and handed over to the delivery team / is currently on its way
• Complete: Your order has been successfully delivered.
Need more assistance?
If you have further concerns about your delayed order:
• Contact our Hotline at 1900 1533
• Contact the store directly.
We appreciate your patience and understanding. Thank you for choosing Jollibee Vietnam! 😊"