If you're having trouble logging into your account, don't worry! We’ve got you covered with some easy steps to resolve common login issues. Here’s how you can fix your login problems:
1. Reset your password
If you’ve forgotten your password or are having trouble accessing your account, you can easily reset your password by following these steps:
1️⃣ Go to the Login Page.
2️⃣ Click on Forgot Password link.
3️⃣ Enter the Phone Number associated with your account and click Submit
4️⃣ You will receive a OTP via SMS.
5️⃣ Enter the full OTP and create a new password.
⚠️ If you don’t receive the SMS, please check your network connection.
2. Common login errors
If you’re encountering an error message when trying to log in, consider the following:
• Incorrect Phone Number or Password: Double-check that you're entering the correct Phone number and password.
• Account Locked: If you've tried logging in multiple times with the wrong password, your account may have been temporarily locked. Please contact 1900 1533 for support.
• Account Not Found: Ensure you are using the correct Phone number associated with your account. If you haven't registered yet, you can sign up for a new account.
3. Clear your browser cache and cookies
Sometimes, browser issues can interfere with the login process. Try clearing your browser's cache and cookies:
1️⃣ Open your browser settings.
2️⃣ Find the Privacy or History section.
3️⃣ Clear your cache and cookies.
4️⃣ Restart your browser and try logging in again.
4. Contact us for further assistance
If you’ve tried all the steps above and are still having trouble logging into your account, please reach out to our support team:
• Hotline 1900 1533 - Connect with one of our live agents for immediate help.
• Contact the store directly
Still having trouble?
If you continue to face issues logging into your account, our support team is ready to assist you further. Please don’t hesitate to contact us!
Thank you for your patience, and we look forward to resolving your issue quickly!