Step 1: Receiving complaints
Users can submit comments or complaints in the following ways:
Directly call Customer Service via Hotline: 1900 1533 or
Send it directly to JOLLIBEE VIETNAM's feedback system or click here
Step 2: Analyze and evaluate
Within 24 hours (excluding holidays) from the date of receipt of the complaint, JOLLIBEE VIETNAM will handle complaints.
Step 3: Reply to the customer
JOLLIBEE VIETNAM will notify the customer of the processing results by mail, phone, or email. If the complaint is of a complex nature that requires more time to resolve and reply to the User clearly, JOLLIBEE VIETNAM will contact the Customer to extend the response time.