Exchange policy:
In case the adjusted order has a total value of less than 60,000VND, Jollibee will refuse this adjustment.
In case the customer discovers that the meal is mistaken due to the fault of Jollibee Vietnam, Jollibee Vietnam will immediately conduct an exchange according to the received order.
In case the customer discovers that the meal is either damaged or not of good quality, Jollibee will immediately inspect and exchange the goods for the customer within 30 minutes of receiving the feedback from the customer.
Return policy:
In case the meal is discovered to be damaged, spoiled, rancid, etc., Please notify Jollibee Vietnam immediately by phone number 1900-1533 to reflect, Jollibee Vietnam will send staff comes to check directly at the customer's address and make the exchange if the customer does not agree with the exchange, Jollibee Vietnam will refund the customer corresponding to the value of the damaged meal.
For further assistance, please call 1900 1533 or contact our fanpage